Refund Policy – Ballarat Trailers & Towbars

Effective Date: 16/07/2025

Location: Victoria, Australia

1. Our Commitment

At Ballarat Trailers & Towbars, we are committed to ensuring customer satisfaction. We comply with the Australian Consumer Law, which guarantees consumer rights to refunds, repairs, or replacements under certain conditions.

2. When You Are Entitled to a Refund

You are entitled to a refund, repair, or replacement if the product or service:
- Has a major problem (e.g. unsafe, significantly different from description, or unfit for purpose).
- Was not delivered as agreed.
- Was faulty or defective upon receipt.

3. When Refunds Are Not Provided

Refunds are not provided if:
- You change your mind.
- You misused the product or caused the damage.
- You were aware of the fault before purchase.

4. Returns Process

To request a refund, repair, or replacement:
- Contact us within of receiving the product.
- Provide proof of purchase (e.g. receipt or order number).
- Return the item in its original packaging (if applicable).

5. Shipping Costs

- If the product is faulty or not as described, we will cover return shipping costs.
- If the return is not due to a fault, you may be responsible for shipping costs.

6. Processing Time

Refunds are processed within one week after we receive the returned item and confirm eligibility.

7. Contact Us

For questions or to initiate a return, please contact:
📧 Email: info@btandt.com.au
📞 Phone: 1800 486 922
📍 Address: 4 Ballarat - Carngham Road, Alfredton, VIC 3350